Return & Refund Policy
At Halos Chain, we pride ourselves on providing quality pieces and great customer service. While we do not accept returns, we do offer refunds or replacements in the event of damaged or defective items.
If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days has passed since we've approved your return, please contact us at support@haloschain.com
No Returns
Due to the nature of our products and for hygiene reasons, all sales are final. We do not accept returns or exchanges once an order has been placed.
Damaged or Defective Items
If your item arrives damaged or defective, please email us at support@haloschain.com within 24Â hours of receiving your order.
Be sure to include:
• Your order number
• A clear photo or video of the item and the issue
• Any packaging if damaged
Once we review and approve your claim, we will issue a refund or send out a replacement, depending on product availability.
Important Notes
• Claims submitted after 24 hours of delivery may not be eligible for a refund or replacement.
• We are not responsible for lost, stolen, or incorrectly delivered packages due to incorrect address entry by the customer.
Please note: By completing a purchase through our store, you acknowledge that you have read, understood, and agreed to all of our store policies.
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